Shipping is charged at $5.99 for standard delivery or $9.99 for rural delivery. Shipping is free for all orders over $60.00.
Courier Post has an overnight delivery target for all major towns and cities and you can reasonably expect your package to arrive on the following business day. However please be aware that we cannot guarantee overnight delivery, only that we will get your package to Courier Post in time for them to meet their target. Rural addresses are not eligible for overnight delivery, and an extra 1-2 working days should be allowed.
If you enter a rural delivery address but do not select the rural delivery shipping option this will delay processing of your order as we will have to contact you to request that you pay the difference. Please use the NZ Post Address & Post Code Finder to check your address if you are unsure.
Orders received before 9am NZ time will usually ship out on the same day. Bear in mind that orders placed before 9am on Monday sometimes won't be shipped until Tuesday - over the weekend we usually receive a lot of orders. In rare cases, such as during a sale or when we've received more orders than usual, it's also possible that if you place an order very close to 9am (8.45am for instance) during the week, it won't ship up until the following business day.
New Zealand orders after 1st July 2021 now require Signature Required, No Authority to Leave and Age Restricted
Someone must be present when your package is delivered or it will need to be redelivered or picked up from your nearest Courier Post / NZ Post depot. If said person looks under 25 the courier will request to see a valid I.D
Tracking numbers are issued as soon as we print your shipping label, but the tracking information on the Courier Post / DHL websites won't update until Courier Post or DHL collect the package.
You may receive a tracking number prior to any scanning events. If that happens, just wait 24 hours and tracking information will begin to appear on the relevant tracking website.
You will receive an email with a tracking number once your order is physically in the hands of Courier Post. You can track the status of your package on the www.courierpost.co.nz. Packages are not always scanned immediately and can take 1-2 hours to show up on the tracking site.