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At Viva La Vape we aim to provide the highest quality products at all times.
Electronic Cigarettes are made up of consumables and replacing such consumables is part of the ongoing costs of using them. They are a much cheaper alternative to smoking and keeping them well maintained will ensure the costs are even lower.
Viva La Vape ensure all items are working correctly (where possible) before they leave our establishment. This means you’ll receive your goods in good working order.
Viva La Vape will assess all warranty claims to ensure that items are not damaged due to user error. If there are any signs of user damage due to dropping or misuse, this will void the warranty and the product will not be replaced. We perform these checks as the manufacturer will not replace faulty items due to user error.
Viva La Vape does not provide warranty for Cartomisers, Clearomisers and Atomisers/coils as they are considered consumable items. They are designed to be used and thrown away after a certain amount of uses. A DOA period of 36 hours upon receipt is applicable to these items so please inspect your delivery upon receipt.
Batteries and battery chargers have a DOA period of 10 days. Should they fail within this time frame we will gladly replace the faulty item.
For all warranty claims, please contact us and your case will be examined in a timely manner. We require all faulty items to be sent back to Viva La Vape in original packaging for inspection. Return postage for faulty items is at the expense of the customer. If a replacement is necessary, we will cover postage of the replacement item. If we find no fault with the item or there are signs of damage or misuse, the return postage will be at the customer’s expense.